Help
Short answers. If yours isn't here, email and a person replies the same day.
Getting started
What does EnrollIQ do?
It builds your website (childcare) and runs your front desk: calls, texts, chat and email answered from your approved facts, bookings made, urgent calls routed to you.
Which businesses can sign up?
Childcare centers and preschools for websites and front desk. HVAC, plumbing and electrical for the front desk. Something else? Email and we'll tell you honestly whether it fits.
Can I see my website before paying?
Yes. The preview is free and takes about 15 minutes to build. Billing starts when you choose a plan.
How long is setup?
About 10 minutes for the front desk. Childcare websites build in about 15 minutes after your answers.
Phone and texting
When does texting start?
Calls, chat and email work day one. Texting switches on after carrier registration, usually 1–2 weeks. You're not charged for texting until it's live.
Can I keep my number?
Yes. Forward unanswered calls to your front desk, or port the number in. Callers always see your number.
What happens on an emergency call?
Safety phrases (gas smell, CO alarm, sparking) trigger fixed instructions: leave, call 911. You get a text and a call immediately. Other urgent calls page you too; you define what's urgent during setup.
What if it doesn't know the answer?
It says someone will follow up, takes the caller's number, and texts you. It never guesses.
Website and editing
How do I change my site?
Reply to any EnrollIQ email with the change. You get a preview link. Click publish. Every version is kept.
Can I connect my own domain?
Yes, from your portal. Registration is separate if you don't have one yet.
Where are the photos from?
Yours, uploaded. Where you haven't provided one, an illustration is used and the site says so in the footer.
Billing
When am I charged?
At checkout, monthly. Month to month, no contract, no setup fee.
What if I cancel?
Your number ports out, your site exports, your data downloads. Nothing is held.
Guides
From your facts to your website (5 min)+
- Share your center's details.
Programs, ages, hours, location, what parents should know. Have a site already? Paste the link and we start from it.
- Pick a style and build.
Six designs. Choose the photo approach. The site builds in about 15 minutes and lands in your inbox as a preview.
- See it, then choose a plan.
Free, Presence or Front Desk. All three include the website. Only the paid plans bill, at checkout.
- Finish in your portal.
Connect your domain, set tour hours, turn on the channels in your plan.
Giving your front desk the right facts (4 min)+
- Find your business.
We read your site and Google listing and draft your facts.
- Approve the facts.
Fix services, hours, fees, service area. Mark what's urgent. Pick your appointment types.
Connecting your domain (4 min)+
- Finish in your portal.
Connect your domain, set tour hours, turn on the channels in your plan.
It can make mistakes. Keep your facts current, and read the conversations the inbox flags for you.